Privacy Policy

StorageFinder ("we", "us", "our") operates an online marketplace that connects storage space hosts with vehicle and equipment owners seeking secure parking and storage across Australia.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you use our website and services at storagefinder.com.au.

By using StorageFinder, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

In accordance with Australian Privacy Principle 3, we only collect personal information that is reasonably necessary for our functions and activities. We collect your information for the following purposes:

• To create and manage your account
• To facilitate bookings between hosts and storers
• To process payments and payouts securely
• To verify user identity and prevent fraud
• To enable communication between users
• To provide customer support and resolve disputes
• To improve our services, including search relevance and user experience
• To send transactional notifications (booking confirmations, payment receipts, messages)
• To send marketing communications (only with your consent, and you can opt out at any time)
• To comply with legal obligations

In accordance with Australian Privacy Principle 6, we will only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose that is directly related to the primary purpose and reasonably expected by you.

We may disclose your personal information to:

• Other users: hosts see storer names, vehicle details, and booking dates; storers see host names and listing details
• Payment processors: Stripe, for processing payments and payouts
• Service providers: hosting providers, email services, analytics tools, and AI services that assist with platform functionality
• Law enforcement or regulators: when required by law, court order, or to protect the safety of our users

We will never sell your personal information to third parties for marketing purposes.

In accordance with Australian Privacy Principle 8, we inform you that some of your personal information may be disclosed to overseas recipients:

• Stripe: payment data may be processed in the United States and other countries where Stripe operates
• Supabase: our database and authentication infrastructure may involve data processing in data centres located outside Australia
• Google Gemini AI: listing descriptions may be processed by Google's AI services, which operate globally

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs. Where possible, we use service providers that comply with equivalent privacy standards or are subject to binding privacy commitments.

In accordance with Australian Privacy Principle 10, we take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up to date, complete, and relevant.

You can update your personal information at any time through your account settings. We encourage you to keep your details current to ensure smooth communication and accurate bookings.

In accordance with Australian Privacy Principle 11, we take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing and optional multi-factor authentication
• Role-based access controls limiting internal access to personal information
• Regular security reviews and monitoring of our systems
• Payment card data handled exclusively by PCI-DSS compliant payment processor (Stripe)

When personal information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

In accordance with Australian Privacy Principles 12 and 13, you have the right to:

• Access: request access to the personal information we hold about you. We will respond within 30 days of receiving your request.
• Correction: request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Deletion: request deletion of your account and associated personal information, subject to any legal obligations we have to retain certain records.

You can manage much of your information directly through your account settings. For formal access or correction requests, please contact us at privacy@storagefinder.com.au.

We may refuse access or correction in limited circumstances permitted by the Privacy Act 1988, such as where granting access would pose a serious threat to life or safety, or would unreasonably impact the privacy of others. If we refuse, we will provide you with written reasons.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us by contacting:

Privacy Officer
StorageFinder
Email: privacy@storagefinder.com.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. We will keep you informed of our progress throughout the process.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

We use cookies and similar tracking technologies to improve your experience on our platform. These include:

• Essential cookies: required for core functionality such as authentication, session management, and security
• Analytics cookies: help us understand how users interact with our platform so we can improve our services
• Preference cookies: remember your settings and preferences (such as search filters and location)

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent some features from functioning correctly.

Our platform integrates with the following third-party services, each with their own privacy policies:

• Stripe: payment processing, payout management, and identity verification. Stripe's privacy policy is available at stripe.com/au/privacy
• Google Maps Platform: map display, geocoding, and address autocomplete services for displaying listing locations. Google's privacy policy is available at policies.google.com/privacy
• Google Gemini AI: used to assist with generating and improving listing descriptions. Content submitted for AI processing is subject to Google's Privacy Policy
• Supabase: database hosting, authentication, and file storage. Supabase's privacy policy is available at supabase.com/privacy

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users via email for significant changes
• Display a prominent notice on our platform when appropriate

Your continued use of StorageFinder after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Privacy Officer
StorageFinder
Email: privacy@storagefinder.com.au